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Steam troubleshooting

Josef Nemec edited this page Mar 17, 2024 · 8 revisions

Additional accounts

Additional accounts require you to specify Steam account ID and its associated API key. You can find out how to get account ID here: [1] [2] [3] and API key here (domain name can be anything).

Account ID should look something like: 71561459052784710
API key should look something like: A98732C035AE5A8704D99D12B7152E08

Installed games are not detected

Can happen if Steam installation is damaged in some way. Reinstalling Steam fixes the issue.

Game import fails if Steam's library visibility is set to "Private"

You need to obtain your own API key and configure it in Playnite. If Steam asks you for domain name to assign to a key, use any string.

Play time is not being imported

You have play time information set to private on your Steam account. The solution is to make it public or provide API key in integration settings if you want to keep it private.

No games are imported, but no error is shown

It means that you are using private Steam account without providing your own API key. Either provide API key or set account library to Public status (Game details section in Steam privacy settings).

Long delay after launching a game before it actually starts

It's Steam bug https://steamcommunity.com/discussions/forum/1/3758849893331908378/

Disabling integrated GPU fixes it, nothing we can do about it.

Some games not being imported

Playnite is currently unable to import games with Profiles Features Limited flag. See issue #910 for more information.

The workaround is:

  1. Start installation of such game
  2. Update library in Playnite
  3. Cancel download or uninstall the game

The game will stay imported and you can change installation status to uninstalled manually.

Steam installation not found

Happens in cases where Steam installation is damaged in some way, reinstalling Steam client fixes the issue.

It's been also pointed out recently that some not so legit game releases modify registry keys Steam plugin uses to detect Steam's installation and therefore break Steam integration plugin. The solution is to reinstall Steam client and stop using those game releases.