Battle.net troubleshooting

Authentication being lost after some time

For now we recommend syncing your library and then switching settings back to importing only installed games (disabling connect account option). You will need to switch to full sync only when you add new game to your account.

This shouldn't be a big problem since new games are being added to battle.net very rarely.

Games not reported as installed

Some Battle.Net games can be wrongly reported as uninstalled even if Battle.Net client shows them as installed. To fix this open game in Battle.Net client, click Options and choose Scan and Repair.

Newly published game not being imported

Games from battle.net integration have to be supported one by one. This means that newly published games on the platform won't be supported in Playnite until the integration plugin is updated (with explicit support for those new games). You will need to import those games manually until update is released.