voxmedia · benalt · Jan 30, 2020 · Jan 30, 2020 · Apr 28, 2021 · jamiemccarthy
diff --git a/_posts/2015-10-08-expected-behaviors.md b/_posts/2015-10-08-expected-behaviors.md
@@ -16,4 +16,6 @@ Every member of the product team is expected to work hard, be considerate of the
 
 **Be respectful toward remote and IRL interactions alike.** Every member of our team is remote at least some of the time. And with two main offices and several smaller offices, even those of us who work in an office nearly every day are routinely remote to others. Adopt habits that are inclusive and productive for team members wherever they are: make liberal use of video hangouts, document meetings and decisions thoroughly, and pay attention to timezones when scheduling events. 
 
-**Be humane.** Be polite and friendly in all forms of communication, especially remote communication, where opportunities for misunderstanding are greater. Use sarcasm carefully. Tone is hard to decipher online; make judicious use of emoji to aid in communication. Use video hangouts and IRL meetings when it makes sense; face-to-face discussion benefits from all kinds of social cues that may go missing in other forms of communication. 
+**Be humane.** Be polite and friendly in all forms of communication, especially remote communication, where opportunities for misunderstanding are greater. Use sarcasm carefully. Tone is hard to decipher online; make judicious use of emoji to aid in communication. Use video hangouts and IRL meetings when it makes sense; face-to-face discussion benefits from all kinds of social cues that may go missing in other forms of communication.
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+**Treat partners and third parties with the same respect you would a coworker.** We work with outside parties from time to time, some of whom may not be subject to this code of conduct. Internal team discussion about external parties should reflect the same respect, constructive and humane nature that we strive for in our own teams. 
diff --git a/_posts/2015-10-08-unacceptable-behaviors.md b/_posts/2015-10-08-unacceptable-behaviors.md
@@ -15,3 +15,5 @@ The same goes for [tone policing](http://tooyoungforthelivingdead.tumblr.com/ton
 The language we use every day is frequently tied to a past of violence and imperialism; many of these assumptions are built into the technology we use (the internet itself began as a [US military effort](https://en.wikipedia.org/wiki/DARPA)). Without thinking about their origins, we may use military ranks to refer to people, refer to a crisis evaluation as a “war room,” talk about a shocking event as a “bombshell,” and so on. In consideration of your colleagues’ life experiences and how they may be affected by such language, commit to finding neutral replacements for these words in your work, and [finding ways to limit exposure to them](https://medium.com/@mikebroberts/let-s-stop-saying-master-slave-10f1d1bf34df) via third-party sources. When reviewing these sources, review the terminology they use with the same care you would review their technical specifications.
 
 There are a host of behaviors and language common on tech teams which are worth noting as specifically unwelcome: Avoid “_well, actuallys_”—pedantic corrections that are often insulting and unproductive; make an effort not to interrupt your colleagues while they are speaking; never respond with surprise when someone asks for help; and take care neither to patronize your colleagues nor assume complete knowledge of a topic. This last point is especially important when talking about technical topics: Many women and people of color in the tech industry have many tales of being either [mansplained](https://www.guernicamag.com/daily/rebecca-solnit-men-explain-things-to-me/) about a field in which they are experts, or else excluded from learning opportunities because a colleague wouldn’t make an effort to answer questions—don’t be that person. Remember that your colleagues may have expertise you are unaware of, and listen at least as much as you speak.
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+There will be cases where you may will work with customers, service providers or other third parties who may not hold themselves to the standard outlined here. While there is no expectation that you should accept transgressive behavior simply because it comes from outside your team, take care to not reinforce adversarial or toxic relationships by engaging in excessive complaining or disrespectful comments in discussions. Acknowledge, report and attempt to correct behavior, but be careful not to let your response become counter-productive or destructive to morale.
-There will be cases where you may will work with customers, service providers or other third parties who may not hold themselves to the standard outlined here. While there is no expectation that you should accept transgressive behavior simply because it comes from outside your team, take care to not reinforce adversarial or toxic relationships by engaging in excessive complaining or disrespectful comments in discussions. Acknowledge, report and attempt to correct behavior, but be careful not to let your response become counter-productive or destructive to morale.
+There will be cases where you may work with customers, service providers or other third parties who may not hold themselves to the standard outlined here. While there is no expectation that you should accept transgressive behavior simply because it comes from outside your team, take care to not reinforce adversarial or toxic relationships by engaging in excessive complaining or disrespectful comments in discussions. Acknowledge, report and attempt to correct behavior, but be careful not to let your response become counter-productive or destructive to morale.
-There will be cases where you may will work with customers, service providers or other third parties who may not hold themselves to the standard outlined here. While there is no expectation that you should accept transgressive behavior simply because it comes from outside your team, take care to not reinforce adversarial or toxic relationships by engaging in excessive complaining or disrespectful comments in discussions. Acknowledge, report and attempt to correct behavior, but be careful not to let your response become counter-productive or destructive to morale.
+There will be cases where you may work with customers, service providers or other third parties who may not hold themselves to the standard outlined here. While there is no expectation that you should accept transgressive behavior simply because it comes from outside your team, take care to not reinforce adversarial or toxic relationships by engaging in excessive complaining or disrespectful comments in discussions. Acknowledge, report and attempt to correct behavior, but be careful not to let your response become counter-productive or destructive to morale.