Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[infra] Shorten CSAT message #203

Merged
merged 1 commit into from
Sep 18, 2024
Merged

[infra] Shorten CSAT message #203

merged 1 commit into from
Sep 18, 2024

Conversation

oliviertassinari
Copy link
Member

@oliviertassinari oliviertassinari commented Sep 16, 2024

This would allow the comment to take one less line, e.g. mui/material-ui#43700 (comment), making it denser hence faster to read.

I noticed this from mui/toolpad#4076. Related to #183.

@oliviertassinari oliviertassinari added the scope: infra Org infrastructure work going on behind the scenes label Sep 16, 2024
@oliviertassinari
Copy link
Member Author

oliviertassinari commented Sep 16, 2024

A side observation. In https://tally.so/forms/w4r5Mk/submissions, the new format doesn't seem to convert as much, the last feedback we have is from mui/mui-x#14291 (comment) uses the old format.

SCR-20240916-qtaz

I have added a tally.mui.com as a custom domain https://tally.so/domains/3xYZGw/domain. Maybe this could make our forms feel more legit and cleaner.

@oliviertassinari
Copy link
Member Author

oliviertassinari commented Sep 16, 2024

Yup it works: https://tally.mui.com/support-satisfaction-survey = https://tally.so/r/w4r5Mk. Would it make sense to replace those links?

@oliviertassinari oliviertassinari merged commit 4135aa0 into master Sep 18, 2024
6 of 7 checks passed
@oliviertassinari oliviertassinari deleted the close-denser branch September 18, 2024 09:51
@oliviertassinari
Copy link
Member Author

oliviertassinari commented Sep 18, 2024

I suspect that we should go back to the previous message template, the one that starts with @slug of the person as it's much clearer that it's an ask for the person who opened the issue.

In the current format, if I'm short in time, I would skim read and could not understand there is a survey I'm asked to fill. But let's give it more time to see how the conversion rate looks like.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
scope: infra Org infrastructure work going on behind the scenes
Projects
None yet
Development

Successfully merging this pull request may close these issues.

2 participants