Procedure to Resolve Conflicts

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Josh Patole edited this page Apr 30, 2025 · 1 revision

Step 1: Identify the Conflict

Team: Listen carefully to concerns raised during meetings or observed tensions.
Client/Stakeholder: Note disagreements in project scope, deadlines, or expectations.

Step 2: Clarify the Issue

Ask each party to explain their perspective without interruption.
Summarise the issue in neutral, factual terms to ensure understanding.

Step 3: Find Common Ground

Identify shared goals (e.g., delivering quality software on time).
Re-frame the conflict as a problem to solve together, not a personal dispute.

Step 4: Propose Solutions

Encourage the team/stakeholders to suggest realistic solutions.
Evaluate options based on project priorities (time, cost, quality).

Step 5: Agree on an Action Plan

Choose a solution that all parties can accept.
Assign responsibilities and set clear deadlines or milestones.

Step 6: Document the Resolution

Record the issue, solution, and agreement in a shared project document or meeting notes.

Step 7: Follow Up

Revisit the issue after an agreed time (e.g., 1 week).
Make adjustments if the resolution isn't working as expected.