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Take It Further

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Avinash Roy edited this page Dec 30, 2022 · 7 revisions

Scenario 1:

Customize the app to have a different name depending on the team it is installed in.

For ex: IT aka Contoso IT Support.

Suggested Solution: Please follow below mentioned steps to configure the app to be used for different domains:

Code Changes:

  • Change the text references in the associated resource(Strings.resx) file from FAQ Plus to the domain on which it should cater to.

  • Update the app name, description, tab name and other details in the associated manifest JSON files for end-user and experts team respectively.

  • Change the welcome message as desired in the configurator web app.

Pros: Very minimal changes required.

Scenario 2:

Configure the bot to use an existing knowledge base with QnA pairs instead of a raw vanilla Question Answering knowledge base.

Suggested Solution:

  1. Change the Project Name field value in the configurator app and your bot will start pointing to knowledge base with QnA pairs associated with updated Question Answering project knowledge base.

image4

  1. Navigate to Azure portal and go to configuration section of your bot app service, update the appsettings values for QuestionAnswerProjectName,QuestionAnswerHostUrl, QuestionAnswerApiEndpointKey & QuestionAnswerApiEndpointUrl of your existing knowledge base.

App_service_app-settings

Scenario 3:

Expert wants to edit or delete the existing QnA pairs directly added from the Question Answering portal.

Suggested Solution:

If expert wants to edit or delete the QnA pairs, the expert needs to navigate to that particular knowledge base in the Question Answering portal and can perform the required operations.

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