Automated Feedback Analysis Workflow

Problem

Manual collection and analysis of customer feedback was time-consuming and error-prone...

Solution

Developed an automated workflow in Make to collect, analyze, and categorize customer feedback in real-time...

Technologies Used

• Make (automation platform)
• Google Gemini (AI analysis)
• Google Sheets (data storage)

Key Features

• Real-time feedback collection
• AI-powered sentiment analysis
• Automated categorization and tagging
• Dashboard integration

Results

• Reduced analysis time by 30X%
• Improved response time
• Identified key patterns in customer feedback

Project Links

(https://docs.google.com/presentation/d/1OG8Li27SbcwhsD6x78mELyqEV7kGHj_LKJydRgztvIQ/edit?usp=drive_link)