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P-6256: Added AI feature #19

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Jan 17, 2024
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P-6256: Added AI feature #19

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42b2512
Added AI feature
ebach86 Jan 17, 2024
29c220e
Update plain-ai.mdx
ebach86 Jan 17, 2024
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3 changes: 2 additions & 1 deletion mint.json
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Expand Up @@ -97,7 +97,8 @@
"snippets",
"shortcuts",
"company-support",
"autoresponders"
"autoresponders",
"plain-ai"
]
},
{
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17 changes: 17 additions & 0 deletions plain-ai.mdx
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@@ -0,0 +1,17 @@
---
title: 'Plain AI'
---

Quickly categorize and label new threads without lifting a finger. To turn on Plain’s AI features, go to **Settings → Workflow.\***
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<Frame>![Plain AI](/public/images/plain-ai.png)</Frame>

**Auto-labelling**

When a thread is created, Plain AI will add 1-2 labels automatically to a thread based on its content. If a thread was created with existing labels, no labels will be added. To best leverage Plain AI, make sure you’ve already set up [Labels](/labels) (**Settings → Labels**).

**Thread summarization**

As a thread grows over time, a summary of the thread will be added and kept up-to-date so you know what has happened without having to read the full timeline and every message. You can see the summary on the top right of any thread and in Slack notifications.

**\*** All AI features in Plain are opt-in. More information on our use of OpenAI and our data processing policies can be found in our [DPA](https://www.plain.com/legal/dpa).
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2 changes: 1 addition & 1 deletion security.mdx
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Expand Up @@ -24,7 +24,7 @@ Obtain a copy of the report by emailing us at [[email protected]](mailto:help@plain
- All changes to our infrastructure, permissions, and code happen via code reviews
- We grant the least amount of privileges to IAM roles, systems, and engineers to perform their duties
- Administrator privileges are only used in the case of serious incidents, for routine maintenance tasks we provision IAM roles with fine-grained permissions.
- We use the following third parties, for full legal terms, please see the [Data Processing Addendum](https://www.plain.com/dpa/)
- We use the following third parties, for full legal terms, please see the [Data Processing Addendum](https://www.plain.com/legal/dpa/)
- Auth0: as our identity provider for internal Support App users. No customer data is sent to Auth0.
- Postmark: to send and receive emails for users and customers.
- Segment: to measure product usage. We only send anonymized data.
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