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Edits to workflow rules docs #122

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Edits to workflow rules docs #122

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Documentation edits made through Mintlify web editor
mintlify[bot] Oct 24, 2024
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Documentation edits made through Mintlify web editor
mintlify[bot] Oct 24, 2024
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3 changes: 3 additions & 0 deletions workflow-rules.mdx
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Expand Up @@ -29,6 +29,7 @@ There are a couple of conditions you can choose from, based on the thread's attr
- a given label is applied
- is from a given company
- is from a given slack channel
- is from a specific support channel (Slack, MS Teams, chat, API)
- has a specific tier (ie Enterprise)
- is for a specific support address (ie [email protected])
- contains a certain keyword (ie vulnerability)
Expand All @@ -38,3 +39,5 @@ When the chosen condition matches a thread, you can perform any of the following
- assign someone to the thread
- set the thread priority
- apply a given label
- add a customer to a customer group
- add a note to a thread
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