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Update Smart AI Reply docs #118

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Oct 22, 2024
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Update Smart AI Reply docs #118

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add setting info
andrewblaney Oct 22, 2024
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response -> reply
andrewblaney Oct 22, 2024
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8 changes: 5 additions & 3 deletions smart-ai-replies.mdx
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Expand Up @@ -8,16 +8,18 @@ title: 'Smart AI Replies'
shared Slack channel.
</Info>

Smart AI Responses allows you to generate responses to support requests based on your documentation and the contents of a thread.
Smart AI Replies allow you to generate replies to support requests based on your documentation and the contents of a thread.

<Frame>![Smart AI Replies](/public/images/smart-ai-replies.png)</Frame>

Responses are not automatically sent, the composer will be populated with the suggested response, which you can either send as is, or edit as you wish.
Replies are not automatically sent, the composer will be populated with the suggested reply, which you can either send as is, or edit as you wish.

To enable Smart AI Replies go to **Settings** → **Workflow** and toggle the **Smart AI Replies** setting.

All AI features in Plain are opt-in. More information on our use of OpenAI and our data processing
policies can be found in our DPA.

### Indexing documentation for use with Smart AI Responses
### Indexing documentation for use with Smart AI Replies

Documentation can be indexed by using the [Plain CLI](https://github.com/team-plain/cli). With it you can index:

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