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Update quickstart.mdx #115

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Oct 22, 2024
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10 changes: 5 additions & 5 deletions quickstart.mdx
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Expand Up @@ -5,7 +5,7 @@ description: 'Everything you need to know to start supporting your customers wit

<Frame>![Plain.com](/public/images/quickstart.png)</Frame>

Plain is the fastest, most powerful support platform for B2B startups. It's got everything you need to help your customers in a modern, collaborative, and consolidated platform.
Plain is the fastest, most powerful support platform for technical support teams. It's got everything you need to help your customers in a modern, consolidated, and collaborative platform.

This quickstart guide will walk you through how to set up your workspace and start helping your customers.

Expand All @@ -14,18 +14,18 @@ This quickstart guide will walk you through how to set up your workspace and sta
<AccordionGroup>

<Accordion title="Create a workspace" icon="seedling">
Everything in Plain happens in your team's workspace. To create a workspace for your team, sign up at https://app.plain.com and click **Create a workspace**.
Everything in Plain happens in your team's workspace. To create a workspace for your team, sign up at https://app.plain.com and click **Create a workspace**. Please note: you'll need to jump on a quick onboarding call with us before you can create a workspace.

</Accordion>

<Accordion title="Set up your channels" icon="comments">
To start answering customer requests in Plain, you should begin by connecting your Slack and/or email and/or live chat:
To start answering customer requests in Plain, you should begin by connecting your Slack, email, or Chat:

**Slack** - Our Slack integration lets you sync messages from selected Slack channels to Plain and respond directly to customers from the platform. [Learn more about setting up Slack with Plain](/slack).

**Email** – You can link your support email and start receiving customer request in minutes. For more information on how to connect your email addresses to Plain, [check out the docs](/email/)

**Chat** – Our Chat widget lets you embed a live chat interface on your website or app, allowing your customers to reach out to you without leaving your site. Please note: Chat is currently in beta and we're shipping new updates regularly. [Check out the docs](/chat)
**Chat** – Our Chat widget lets you embed a live chat interface on your website or app, allowing your customers to reach out to you without leaving your site. Please note: Chat is currently in beta and we're shipping new updates regularly. [Learn how to set up Chat.](/chat)

You can also build a totally on-brand [support portal](/headless-support-portal/) and [in-app forms](/contact-forms/) to match your branding and UI, and structure your support queries.

Expand Down Expand Up @@ -89,7 +89,7 @@ You can connect to Linear by selecting your workspace name in the top left hand
</Accordion>

<Accordion title="Set up workflow rules" icon="computer">
Yse workflow rules to help you automate common actions your team takes. With customizable conditions and actions, you can automate repetitive tasks and streamline your team’s processes.
Use workflow rules to help you automate common actions your team takes. With customizable conditions and actions, you can automate repetitive tasks and streamline your team’s processes.

[**Learn about workflow rules**](/workflow-rules/)

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