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Update quickstart.mdx (#113)
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Update to quickstart to include workflow rules and chat
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katedonnellan1 authored Oct 17, 2024
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11 changes: 10 additions & 1 deletion quickstart.mdx
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Expand Up @@ -19,12 +19,14 @@ Everything in Plain happens in your team's workspace. To create a workspace for
</Accordion>

<Accordion title="Set up your channels" icon="comments">
To start answering customer requests in Plain, you should begin by connecting your Slack and/or email:
To start answering customer requests in Plain, you should begin by connecting your Slack and/or email and/or live chat:

**Slack** - Our Slack integration lets you sync messages from selected Slack channels to Plain and respond directly to customers from the platform. [Learn more about setting up Slack with Plain](/slack).

**Email** – You can link your support email and start receiving customer request in minutes. For more information on how to connect your email addresses to Plain, [check out the docs](/email/)

**Chat** – Our Chat widget lets you embed a live chat interface on your website or app, allowing your customers to reach out to you without leaving your site. Please note: Chat is currently in beta and we're shipping new updates regularly. [Check out the docs](/chat)

You can also build a totally on-brand [support portal](/headless-support-portal/) and [in-app forms](/contact-forms/) to match your branding and UI, and structure your support queries.

</Accordion>
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</Accordion>

<Accordion title="Set up workflow rules" icon="computer">
Yse workflow rules to help you automate common actions your team takes. With customizable conditions and actions, you can automate repetitive tasks and streamline your team’s processes.

[**Learn about workflow rules**](/workflow-rules/)

</Accordion>

</AccordionGroup>

### Organize your workspace
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