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lint gods
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mattvagni committed Sep 5, 2024
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Expand Up @@ -18,7 +18,7 @@ When a customer replies to you, threads will automatically move to this status.

<Frame>![Todo / Investigating](/public/images/statuses/todo-investigating.png)</Frame>

When you have a support request that requires further** **work on your side, you can choose to set a thread to this status.
When you have a support request that requires further\*\* \*\*work on your side, you can choose to set a thread to this status.

This is particularly useful when you have support request that requires longer technical investigation or research before getting back to the customer or marking it as done.

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