Documentation edits made through Mintlify web editor (#123)

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workflow-rules.mdx

@@ -25,16 +25,17 @@ To manage your workflow rules go to **Settings** → **Workflow Rules**.
 When building a new rule, you can choose among a set of **conditions** which result in one or more **actions**.
 
 There are a couple of conditions you can choose from, based on the thread's attributes:
-
 - a given label is applied
 - is from a given company
 - is from a given slack channel
+- is from a specific support channel (Slack, MS Teams, chat, API)
 - has a specific tier (ie Enterprise)
 - is for a specific support address (ie [email protected])
 - contains a certain keyword (ie vulnerability)
 
 When the chosen condition matches a thread, you can perform any of the following actions:
-
 - assign someone to the thread
 - set the thread priority
 - apply a given label
+- add a customer to a customer group 
+- add a note to a thread