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title: "New file" | ||
description: "Description of your new file." | ||
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We’ve partnered with Inkeep to make Keep, Inkeep’s copilot for support, available via API in your Plain workspace. | ||
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Keep's Smart Assist mode analyzes the ticket you're currently looking at to generate intelligent suggestions to move the ticket forward. | ||
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Suggestions can include: | ||
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1. Draft Answers: Editable responses that are likely to resolve the ticket. | ||
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2. Quick Links: Relevant sources for the ticket, such as docs, previous support tickets, and Slack threads. | ||
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3. Summaries & To-Do's: Summaries of long conversations and actionable remaining to-dos. | ||
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4. Other: Quick replies, sentiment analysis, and other helpful insights. | ||
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Keep is fully conversational - you can ask for clarifications or even request modifications to suggested answers. | ||
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Check out [Inkeep’s docs](https://docs.inkeep.com/support-tools/agent-copilot/plain) for full setup instructions.  |