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workflow-rules.mdx

@@ -29,6 +29,7 @@ There are a couple of conditions you can choose from, based on the thread's attr
 - a given label is applied
 - is from a given company
 - is from a given slack channel
+- is from a specific support channel (Slack, MS Teams, chat, API)
 - has a specific tier (ie Enterprise)
 - is for a specific support address (ie [email protected])
 - contains a certain keyword (ie vulnerability)
@@ -38,3 +39,5 @@ When the chosen condition matches a thread, you can perform any of the following
 - assign someone to the thread
 - set the thread priority
 - apply a given label
+- add a customer to a customer group 
+- add a note to a thread