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andrewblaney committed Sep 2, 2024
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Expand Up @@ -25,8 +25,8 @@ For the integration you'll need:
## Installation

<Warning>
🚧 As we're still building the integration, some features may not work as expected or be missing, and
some functionality may change. There is a list below of known issues and limitations!
🚧 As we're still building the integration, some features may not work as expected or be missing,
and some functionality may change. There is a list below of known issues and limitations!
</Warning>

<Steps>
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The app must be added to a Team and channel that allows guests where you can provide customer support. To start helping customers, you need to do a few things:

<Warning>If the app was installed via the Teams admin dashboard, it can take upto 24 hours to appear in the Teams client</Warning>

- Create a new Team
- Create a new channel in the Team
- Add the Plain app to the Channel (see below)
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To link a Teams account with a Plain user account, navigate to  **`Settings`** > **`Microsoft Teams`** and click, **`Authorise replies`** to start the authorisation flow.

## 🚧 Beta work in progress

The integration is currently in beta, so you may see a few things labeled "Dev" or "Beta" but this will go away when we launch.

## 🚧 Beta work in progress
The integration is currently in beta, and some features may not work as expected or be missing:
Some features that you'd expect from a Plain integration are currently under development and may not work as expected or be missing including:

- Notifications
- Attachment support
- Discussions
- Webhooks
- Plain AI features
- Insights

If theres anything else that you think is missing or could be improved, please let us know!

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