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Update threads.mdx (#147)
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mattvagni authored Dec 12, 2024
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Expand Up @@ -7,7 +7,7 @@ Threads are the core of Plain's data model and equivalent to tickets or conversa

Threads are automatically created when a new email is received but can also be created via the API (when a customer submits a contact form for example).

Threads have a status which can be in either `Todo`, `Snoozed` or `Done` and can only be assigned to one person.
Threads have [a status](/statuses) and can be assigned to multiple users.

Threads belong to one customer but can contain multiple email threads and customers.

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