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Update statuses.mdx
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Co-authored-by: Jesus <[email protected]>
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@mattvagni @jesushernandez
mattvagni and jesushernandez authored Sep 5, 2024
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Expand Up @@ -22,7 +22,7 @@ A thread will move to this status every time the customer responds to the thread

When you have a support request that requires further investigation or work on your side you can set a thread to this status.

This is particularly useful when you have support request that require longer technical investigation or research before getting back to the customer or marking it as done.
This is particularly useful when you have support request that requires longer technical investigation or research before getting back to the customer or marking it as done.

## Close the Loop

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