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Update assignment.mdx
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mattvagni committed Nov 23, 2023
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2 changes: 1 addition & 1 deletion assignment.mdx
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Expand Up @@ -14,6 +14,6 @@ By default in Plain, once you are assigned to a thread, you will never be automa

If you'd like to change this behavior, you can do so in **Settings****Workflow**. Here you can choose to be automatically unassigned when a thread is marked as done or snoozed.

We recommend turning sticky assignment off if your team has shared support rotas. That way, whoever is on-call can pick up any threads you didn't finish.
We recommend turning sticky assignment off if your team has a shared support rota. That way, whoever is on-call can pick up any threads you didn't finish.

If you are interested in building fully automated bots using Plain, you can also programmatically assign threads to machine users as a starting point. If this sounds like an interesting use-case to you, please reach out to us via [email protected].
1 change: 1 addition & 0 deletions labels.mdx
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Expand Up @@ -9,6 +9,7 @@ Labels are a lightweight and powerful way to categorize threads in Plain.
We recommend categorizing threads into topics so you immediately know, at a glance, what people are getting in touch about.

For example:

- "Bug report"
- "Sales" or "Demo request"
- "Feedback" or "Feature requests"
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