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@@ -14,6 +14,6 @@ By default in Plain, once you are assigned to a thread, you will never be automa | |
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If you'd like to change this behavior, you can do so in **Settings** → **Workflow**. Here you can choose to be automatically unassigned when a thread is marked as done or snoozed. | ||
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We recommend turning sticky assignment off if your team has shared support rotas. That way, whoever is on-call can pick up any threads you didn't finish. | ||
We recommend turning sticky assignment off if your team has a shared support rota. That way, whoever is on-call can pick up any threads you didn't finish. | ||
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If you are interested in building fully automated bots using Plain, you can also programmatically assign threads to machine users as a starting point. If this sounds like an interesting use-case to you, please reach out to us via [email protected]. |
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