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Update assignment.mdx
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mattvagni authored Nov 23, 2023
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Expand Up @@ -14,6 +14,6 @@ By default in Plain, once you are assigned to a thread, you will never be automa

If you'd like to change this behavior, you can do so in **Settings****Workflow**. Here you can choose to be automatically unassigned when a thread is marked as done or snoozed.

We recommend turning sticky assignment off if your team has shared support rotas. That way, whoever is on-call can pick up any threads you didn't finish.
We recommend turning sticky assignment off if your team has a shared support rota. That way, whoever is on-call can pick up any threads you didn't finish.

If you are interested in building fully automated bots using Plain, you can also programmatically assign threads to machine users as a starting point. If this sounds like an interesting use-case to you, please reach out to us via [email protected].

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