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Sentiment analysis on feedback from Customer Feedback Team and a summarization of negative feedback for every support role

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Sentiment Analysis and Text Summarization

This solution was submitted to round 2 of Convolve, an ML/AI hackathon jointly organized by 6 IITs. The problem statement is about analysing the feedback from Cisco's Customer Support Team. Feedback is available for different job roles and we had to predict if each fedback is a positive or negative sentiment, followed by summarising the negative feedback for every job role.

data contains the training data test contains the test data convolve_epoch_2.ipynb is the notebook cn be run on Python3

Solution

  • Sentiment Analysis using LSTMs
  • Text Summarization using BART

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Sentiment analysis on feedback from Customer Feedback Team and a summarization of negative feedback for every support role

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