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Count discrepancy between the audience and Journey created based on the audience. #7637

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Panandhan22
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Why am I seeing more users in the audience than in the Journey’s entry condition, even though the Journey is based on the same audience?

If the "include anonymous users" option is enabled for an audience, anonymous users will be allowed to enter the audience. However, Journeys do not support this option, and therefore, anonymous users will not be included in the Journey's entry condition. This discrepancy can lead to a situation where the audience count is higher than the number of users entering the Journey, as the Journey will only include identified users.

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@Panandhan22 Panandhan22 deleted the Panandhan22-patch-5 branch May 30, 2025 00:59
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