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Laravel Tickets

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Simple but effective solution to provide support. Due to its lightweight construction, it fits into any project. In addition, it offers a wide range of configuration options from the start and is therefore suitable for any area.

Features

  • Highly configurable
  • auto closing
  • file upload support
  • permission support
  • ticket categories
  • priority
  • easy to customize
  • uuid support
  • declare ticket reference
  • multiple language support

Preview

Ticket list: ticket list Ticket creation: ticket create Ticket show: ticket show

Todos

  • Improve documentation
  • tailwind and vue frontend
  • admin ticket scaffold
  • unit tests
  • uuid:
    • rule,
    • migrations
    • controller stuff

Installation

You can install the package via composer:

composer require rexlmanu/laravel-tickets

After the installation

php artisan vendor:publish --provider=RexlManu\LaravelTickets\LaravelTicketsServiceProvider

Documentation

Currently the views are only implemented for bootstrap. After publishing, you should implement the layouts.

The trait HasTickets should be added to the user model

use RexlManu\LaravelTickets\Traits\HasTickets;

class User
{
    use HasTickets; // important for laravel-tickets
}

The ticket routes can be implemented via the macro

use Illuminate\Routing\Controller;
use RexlManu\LaravelTickets\Controllers\TicketControllable;

class TicketController extends Controller {

  use TicketControllable;

}

Route::tickets( TicketController::class );

For ticket referneces

use Illuminate\Database\Eloquent\Model;
use RexlManu\LaravelTickets\Interfaces\TicketReference;
use RexlManu\LaravelTickets\Traits\HasTicketReference;

class ExampleModel extends Model implements TicketReference {

  use HasTicketReference;

  // Check if user has access to this model
  function hasReferenceAccess() : bool {
      return request()->user()->user_id == $this->user_id;
  }

}

Add this model to the list of reference models now and Then you should see this model as reference

Config: All points of the configuration are documented.

Testing

composer test

Contributing

Please see CONTRIBUTING for details.

Security

If you discover any security related issues, please email [email protected] instead of using the issue tracker.

Credits

License

The MIT License (MIT). Please see License File for more information.