Callshastra is a web-based call center application made by Pythrons. The various highlights regarding our project are:

• Sentiment analysis to judge the customer’s mood

• Using the collected data to provide features such as analysis of all the call outcomes in various charts. Previous call records with each customer are maintained in detail.

• The system is smart enough to help the company reduce overheads by generating lists of underperforming and relatively idle employees.

• Taking an even bigger step in customer analytics, we have also built a system to detect three special case scenarios. First, when the customer isn’t likely to continue within the company’s ecosystem. Secondly, the system detects when the customer is in a state of emotional trauma, and might need professional help. Thirdly, if a customer is extremely angry, the system suggests transferring the call to another executive.

• An incentive based scoring system for all the employees, which is based around the change in customer satisfaction, before and after the call. This helps improve efficiency.

Pythronz consists of: -Viral Tagdiwala -Milind Shah -Pratik Mulchandani -Keval Nagda

Installation guidelines

Step 1 - Download the following

https://www.apachefriends.org/download.html - XAMPP for PHP, MySQL - download this

https://www.metabase.com/start/jar.html - Download this jar file

Install xampp Execute xampp, mysql Run metabase jar file. Run this command in the command line (navigate the command line to the folder where you downloaded the jar file) java -jar metabase.jar Place the repository into C:/xampp/htdocs Type localhost/politics/index.php in the browser