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# Security Policy | ||
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## Reporting a Vulnerability | ||
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Reports of any security related bugs/issues should be emailed to: | ||
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[email protected] | ||
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We aim to respond to security related issues within one business day. | ||
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Once the bug has been triage we will provide a timeline for the fix to be applied. | ||
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We expect triage to take 2-3 business days subject to the complexity of the issue. | ||
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Our objective is to fix critical bugs within 24 hours of the triage completion. | ||
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Timeline for other bugs will be based on the percieved risk to our customers. | ||
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When reporting a bug please provide as much information as possible to help | ||
us reproduce the problem. | ||
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It would be a rare exception for us to decline to fix a reported bug, if however we do so, you will be supplied with a reason as to why. |