Version 3.3.0

Version 3.3.0 has been released, available for download at https://mods-for-hesk.com. Changes and bugfixes:

• BUGFIX: Inactive users can no longer be the recipient of a private message
• BUGFIX: Cc / Bcc email custom fields send emails again
• BUGFIX: Fixed issue where custom field descriptions for select boxes would be forgetful and not display
• BUGFIX: Fixed an issue where users running 3.0.0 Beta 1 or 3.0.0 RC 1 could not upgrade
• BUGFIX: Users can no longer go on a power trip and create a permission group with more permissions than they have
• BUGFIX: Fixed a portion of the installer that would fail when going in the "down" direction
• BUGFIX: Fixed issue where an error could occur when trying to re-send an email
• Added some failsafe checks on a migration when setting up statuses
• Improved the database validator (bundled with the installer) to only fail checks if the user has installed the necessary version of Mods for HESK
• A setting has been added to highlight all ticket rows based on the priority (by default high and critical priority tickets are highlighted)
• The "Home" tab on the staff panel has been renamed to "Tickets" (as only tickets are shown on the page)
• A couple small improvements to the calendar have been made
  • Partial day events can now have their start times hidden (via Helpdesk Settings)
  • Business hours have been added on the settings page. This does not add any new functionality, but the business hours will be indicated on the day/week views (defaults to 00:00 - 23:59)
  • Events now have audit trails. They can be viewed by clicking the "history" tab.
  • Tickets on the calendar now show its status on the popover
• Due dates for tickets are now visible on the ticket list (finally!)
• Improvements to service messages
  • Service messages can now be shown on multiple locations (up to 11 locations)
  • Service messages can be limited to a specific language
• Attachments now show their size on the ticket page
• A "Go Back" button has been added to the login page for easier access to the helpdesk homepage
• HESK 2.7.6 support
• Dropped support for HESK 2.7.5
• New REST API endpoints are available for use. Consult the REST API documentation for more information.
  • /v1/service-messages (GET, POST, PUT, DELETE)
  • /v1/calendar/business-hours (GET)
  • /v1/calendar/events (GET)
  • /v1/calendar/events/staff (GET, POST, PUT, DELETE)
  • /v1/staff/tickets/{ticketId}/due-date (PATCH)