makeplane · sriramveeraghanta · Apr 9, 2026 · Apr 9, 2026
diff --git a/apps/admin/app/(all)/(dashboard)/general/form.tsx b/apps/admin/app/(all)/(dashboard)/general/form.tsx
@@ -16,8 +16,6 @@ import { Input, ToggleSwitch } from "@plane/ui";
 import { ControllerInput } from "@/components/common/controller-input";
 // hooks
 import { useInstance } from "@/hooks/store";
-// components
-import { IntercomConfig } from "./intercom";
 
 export interface IGeneralConfigurationForm {
   instance: IInstance;
@@ -27,14 +25,13 @@ export interface IGeneralConfigurationForm {
 export const GeneralConfigurationForm = observer(function GeneralConfigurationForm(props: IGeneralConfigurationForm) {
   const { instance, instanceAdmins } = props;
   // hooks
-  const { instanceConfigurations, updateInstanceInfo, updateInstanceConfigurations } = useInstance();
+  const { updateInstanceInfo } = useInstance();
 
   // form data
   const {
     handleSubmit,
     control,
     formState: { errors, isSubmitting },
-    watch,
   } = useForm<Partial<IInstance>>({
     defaultValues: {
       instance_name: instance?.instance_name,
@@ -45,17 +42,6 @@ export const GeneralConfigurationForm = observer(function GeneralConfigurationFo
   const onSubmit = async (formData: Partial<IInstance>) => {
     const payload: Partial<IInstance> = { ...formData };
 
-    // update the intercom configuration
-    const isIntercomEnabled =
-      instanceConfigurations?.find((config) => config.key === "IS_INTERCOM_ENABLED")?.value === "1";
-    if (!payload.is_telemetry_enabled && isIntercomEnabled) {
-      try {
-        await updateInstanceConfigurations({ IS_INTERCOM_ENABLED: "0" });
-      } catch (error) {
-        console.error(error);
-      }
-    }
-
     await updateInstanceInfo(payload)
       .then(() =>
         setToast({
@@ -112,8 +98,7 @@ export const GeneralConfigurationForm = observer(function GeneralConfigurationFo
       </div>
 
       <div className="space-y-6">
-        <div className="border-b border-subtle pb-1.5 text-16 font-medium text-primary">Chat + telemetry</div>
-        <IntercomConfig isTelemetryEnabled={watch("is_telemetry_enabled") ?? false} />
+        <div className="border-b border-subtle pb-1.5 text-16 font-medium text-primary">Telemetry</div>
         <div className="flex items-center gap-14">
           <div className="flex grow items-center gap-4">
             <div className="shrink-0">

diff --git a/apps/admin/app/(all)/(dashboard)/general/intercom.tsx b/apps/admin/app/(all)/(dashboard)/general/intercom.tsx
diff --git a/apps/api/plane/license/api/views/instance.py b/apps/api/plane/license/api/views/instance.py
@@ -63,8 +63,6 @@ def get(self, request):
             POSTHOG_HOST,
             UNSPLASH_ACCESS_KEY,
             LLM_API_KEY,
-            IS_INTERCOM_ENABLED,
-            INTERCOM_APP_ID,
         ) = get_configuration_value(
             [
                 {
@@ -124,15 +122,6 @@ def get(self, request):
                     "key": "LLM_API_KEY",
                     "default": os.environ.get("LLM_API_KEY", ""),
                 },
-                # Intercom settings
-                {
-                    "key": "IS_INTERCOM_ENABLED",
-                    "default": os.environ.get("IS_INTERCOM_ENABLED", "1"),
-                },
-                {
-                    "key": "INTERCOM_APP_ID",
-                    "default": os.environ.get("INTERCOM_APP_ID", ""),
-                },
             ]
         )
 
@@ -169,10 +158,6 @@ def get(self, request):
         # is smtp configured
         data["is_smtp_configured"] = bool(EMAIL_HOST)
 
-        # Intercom settings
-        data["is_intercom_enabled"] = IS_INTERCOM_ENABLED == "1"
-        data["intercom_app_id"] = INTERCOM_APP_ID
-
         # Base URL
         data["admin_base_url"] = settings.ADMIN_BASE_URL
         data["space_base_url"] = settings.SPACE_BASE_URL

diff --git a/apps/api/plane/utils/instance_config_variables/core.py b/apps/api/plane/utils/instance_config_variables/core.py
@@ -232,21 +232,6 @@
     },
 ]
 
-intercom_config_variables = [
-    {
-        "key": "IS_INTERCOM_ENABLED",
-        "value": os.environ.get("IS_INTERCOM_ENABLED", "1"),
-        "category": "INTERCOM",
-        "is_encrypted": False,
-    },
-    {
-        "key": "INTERCOM_APP_ID",
-        "value": os.environ.get("INTERCOM_APP_ID", ""),
-        "category": "INTERCOM",
-        "is_encrypted": False,
-    },
-]
-
 core_config_variables = [
     *authentication_config_variables,
     *workspace_management_config_variables,
@@ -257,5 +242,4 @@
     *smtp_config_variables,
     *llm_config_variables,
     *unsplash_config_variables,
-    *intercom_config_variables,
 ]
diff --git a/apps/web/core/components/power-k/config/help-commands.ts b/apps/web/core/components/power-k/config/help-commands.ts
@@ -9,15 +9,13 @@ import { FileText, GithubIcon, MessageSquare, Rocket } from "lucide-react";
 import type { TPowerKCommandConfig } from "@/components/power-k/core/types";
 // hooks
 import { usePowerK } from "@/hooks/store/use-power-k";
-import { useChatSupport } from "@/hooks/use-chat-support";
 
 /**
  * Help commands - Help related commands
  */
 export const usePowerKHelpCommands = (): TPowerKCommandConfig[] => {
   // store
   const { toggleShortcutsListModal } = usePowerK();
-  const { isEnabled: isChatSupportEnabled, openChatSupport } = useChatSupport();
 
   return [
     {
@@ -71,16 +69,5 @@ export const usePowerKHelpCommands = (): TPowerKCommandConfig[] => {
       isVisible: () => true,
       closeOnSelect: true,
     },
-    {
-      id: "chat_with_us",
-      type: "action",
-      group: "help",
-      i18n_title: "power_k.help_actions.chat_with_us",
-      icon: MessageSquare,
-      action: () => openChatSupport(),
-      isEnabled: () => isChatSupportEnabled,
-      isVisible: () => isChatSupportEnabled,
-      closeOnSelect: true,
-    },
   ];
 };
diff --git a/apps/web/core/components/workspace/sidebar/help-section/root.tsx b/apps/web/core/components/workspace/sidebar/help-section/root.tsx
@@ -6,7 +6,7 @@
 
 import React, { useState } from "react";
 import { observer } from "mobx-react";
-import { HelpCircle, MessagesSquare, User } from "lucide-react";
+import { HelpCircle, User } from "lucide-react";
 import { useTranslation } from "@plane/i18n";
 import { PageIcon } from "@plane/propel/icons";
 // ui
@@ -16,15 +16,13 @@ import { ProductUpdatesModal } from "@/components/global";
 import { AppSidebarItem } from "@/components/sidebar/sidebar-item";
 // hooks
 import { usePowerK } from "@/hooks/store/use-power-k";
-import { useChatSupport } from "@/hooks/use-chat-support";
 // plane web components
 import { PlaneVersionNumber } from "@/plane-web/components/global";
 
 export const HelpMenuRoot = observer(function HelpMenuRoot() {
   // store hooks
   const { t } = useTranslation();
   const { toggleShortcutsListModal } = usePowerK();
-  const { openChatSupport, isEnabled: isChatSupportEnabled } = useChatSupport();
   // states
   const [isNeedHelpOpen, setIsNeedHelpOpen] = useState(false);
   const [isProductUpdatesModalOpen, setProductUpdatesModalOpen] = useState(false);
@@ -56,18 +54,6 @@ export const HelpMenuRoot = observer(function HelpMenuRoot() {
             <span className="text-11">{t("documentation")}</span>
           </div>
         </CustomMenu.MenuItem>
-        {isChatSupportEnabled && (
-          <CustomMenu.MenuItem>
-            <button
-              type="button"
-              onClick={openChatSupport}
-              className="flex w-full items-center gap-x-2 rounded-sm text-11 hover:bg-layer-1"
-            >
-              <MessagesSquare className="h-3.5 w-3.5 text-secondary" />
-              <span className="text-11">{t("message_support")}</span>
-            </button>
-          </CustomMenu.MenuItem>
-        )}
         <CustomMenu.MenuItem onClick={() => window.open("mailto:sales@plane.so", "_blank")}>
           <div className="flex items-center gap-x-2 rounded-sm text-11">
             <User className="h-3.5 w-3.5 text-secondary" size={14} />

diff --git a/apps/web/core/custom-events/chat-support.ts b/apps/web/core/custom-events/chat-support.ts
diff --git a/apps/web/core/hooks/use-chat-support.ts b/apps/web/core/hooks/use-chat-support.ts
diff --git a/packages/i18n/src/locales/cs/translations.ts b/packages/i18n/src/locales/cs/translations.ts
@@ -395,7 +395,6 @@ export default {
   time_tracking_description: "Zaznamenávejte čas strávený na pracovních položkách a projektech.",
   work_management_description: "Spravujte svou práci a projekty snadno.",
   documentation: "Dokumentace",
-  message_support: "Kontaktovat podporu",
   contact_sales: "Kontaktovat prodej",
   hyper_mode: "Hyper režim",
   keyboard_shortcuts: "Klávesové zkratky",

diff --git a/packages/i18n/src/locales/de/translations.ts b/packages/i18n/src/locales/de/translations.ts
@@ -406,7 +406,6 @@ export default {
   time_tracking_description: "Erfassen Sie die auf Arbeitselemente und Projekte verwendete Zeit.",
   work_management_description: "Verwalten Sie Ihre Arbeit und Projekte mühelos.",
   documentation: "Dokumentation",
-  message_support: "Support kontaktieren",
   contact_sales: "Vertrieb kontaktieren",
   hyper_mode: "Hyper-Modus",
   keyboard_shortcuts: "Tastaturkürzel",

diff --git a/packages/i18n/src/locales/en/translations.ts b/packages/i18n/src/locales/en/translations.ts
@@ -229,7 +229,6 @@ export default {
   time_tracking_description: "Log time spent on work items and projects.",
   work_management_description: "Manage your work and projects with ease.",
   documentation: "Documentation",
-  message_support: "Message support",
   contact_sales: "Contact sales",
   hyper_mode: "Hyper Mode",
   keyboard_shortcuts: "Keyboard shortcuts",
@@ -2697,7 +2696,6 @@ export default {
       open_plane_documentation: "Open Plane documentation",
       join_forum: "Join our Forum",
       report_bug: "Report a bug",
-      chat_with_us: "Chat with us",
     },
     page_placeholders: {
       default: "Type a command or search",

diff --git a/packages/i18n/src/locales/es/translations.ts b/packages/i18n/src/locales/es/translations.ts
@@ -406,7 +406,6 @@ export default {
   time_tracking_description: "Registra el tiempo dedicado a elementos de trabajo y proyectos.",
   work_management_description: "Gestiona tu trabajo y proyectos con facilidad.",
   documentation: "Documentación",
-  message_support: "Mensaje al soporte",
   contact_sales: "Contactar ventas",
   hyper_mode: "Modo Hyper",
   keyboard_shortcuts: "Atajos de teclado",

diff --git a/packages/i18n/src/locales/fr/translations.ts b/packages/i18n/src/locales/fr/translations.ts
@@ -402,7 +402,6 @@ export default {
   time_tracking_description: "Enregistrez le temps passé sur les éléments de travail et les projets.",
   work_management_description: "Gérez votre travail et vos projets facilement.",
   documentation: "Documentation",
-  message_support: "Contacter le support",
   contact_sales: "Contacter les ventes",
   hyper_mode: "Mode Hyper",
   keyboard_shortcuts: "Raccourcis clavier",

diff --git a/packages/i18n/src/locales/id/translations.ts b/packages/i18n/src/locales/id/translations.ts
@@ -398,7 +398,6 @@ export default {
   time_tracking_description: "Catat waktu yang dihabiskan untuk item kerja dan proyek.",
   work_management_description: "Kelola pekerjaan dan proyek Anda dengan mudah.",
   documentation: "Dokumentasi",
-  message_support: "Pesan dukungan",
   contact_sales: "Hubungi penjualan",
   hyper_mode: "Mode Hyper",
   keyboard_shortcuts: "Pintasan keyboard",

diff --git a/packages/i18n/src/locales/it/translations.ts b/packages/i18n/src/locales/it/translations.ts
@@ -400,7 +400,6 @@ export default {
   time_tracking_description: "Registra il tempo trascorso su elementi di lavoro e progetti.",
   work_management_description: "Gestisci il tuo lavoro e i tuoi progetti con facilità.",
   documentation: "Documentazione",
-  message_support: "Contatta il supporto",
   contact_sales: "Contatta le vendite",
   hyper_mode: "Modalità Hyper",
   keyboard_shortcuts: "Scorciatoie da tastiera",