Ticket2Markdown

Initial draft of Zendesk plugin to retrieve formatted markdown from old tickets.

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Problem: Agents cannot copy/paste old markdown-formatted "solved" tickets- leads to a lot of redundancy and reinventing the wheel.

Basic idea: snag html_body from Zendesk api endpoint and convert that raw (though nicely-formed) html back into markdown into a textarea kept inside a modal for easy copy/pasting by agents. Should be a single-button operation

BETTER IDEA (+ Zach): Just take the body and pass it as an object and avoid data processing (able to strip out he.js & to-markdown converter)

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##Currently Figured out:

• One button operation- everything passes through perfectly and displays in a nice modal
• Determining if sub-comment was written by an agent: check the comment.source.rel and if rel == null, and if there is a reply then check if object.via.source.from.address is blank/undefined
• Populte textarea in a modal.

##Need help:

• Final packaging, integration, and deployment

Instructions to run:

1. Run zat server (https://support.zendesk.com/hc/en-us/articles/203691236-Installing-and-using-the-Zendesk-apps-tools)

2. Open a ticket (great example tickets are 55911 and 61418)

3. Click "Allow Unsafe script to Load" and append ?zat=true to URL to test

4. Click the ACTIVATE button and let 'er rip

##Handy resources & docs:

• ZAT Instructions: https://support.zendesk.com/hc/en-us/articles/203691236-Installing-and-using-the-Zendesk-apps-tools

• Ticket Docs: https://developer.zendesk.com/rest_api/docs/core/tickets

• Useful info: https://developer.zendesk.com/apps/docs/agent/data#current-user-api