My care for people and passion toward action drives an intentionality that can enhance your organization's ability to tell it's unique story; without compromising quality nor integrity - maintaining priorities and most importantly, values.
I've had the privilege of working 15+ years around the world learning and serving toward a common goal: personal and professional transformation - aligning people and processes in order to achieve a greater potential. Whether in the setting of a non-profit, small business, or corporate enterprise.. let me be a part of your story.
At the end of the day, I strive to be known as a servant leader who is grounded, present, and enjoying the journey.
What ultimately matters is not where you end up relative to your peers, but where you end up relative to yourself when you began. - David Malan (Harvard Computer Science Professor)
CompTIA A+ and Network+ Certified
Microsoft Azure (AZ-900) and 365 (MS-900) Certified
Google IT Support Professional Certified
USITT - Electrical Basics & Safety Training
Vectorworks - LDI Spotlight Training
Columbus McKinnon - Entertainment Technology Motor Mechanic Training
ETC - Eos Family Consoles Training
Allen & Heath - iLive Digital Audio Training
PMI - Project Management Professional Certification
AZ-104 - Microsoft Azure Administrator Certification
LPI - Linux Essentials Certification
Google - IT Automation with Python Professional Certification
Information Technology Operations Supervisor (May 2023 - Present)
- Create, manage, and maintain a comprehensive technology budget including capital and operational expenses (hardware, software, cloud, labor, etc.).
- Provide company-wide training in technical areas, as well as representing the department to leadership and outside vendors.
- Coach, develop, and oversee team in areas of personal responsibility and accountability, instilling a passion for customer service and maintaining focus against technical goals.
- Researching, deploying, and maintaining excellent SLAs (Service Level Agreements) toward project planning, change management, employee scheduling, and service desk processes.
- Implement project management methodologies and tools to improve productivity flow (agile, service management, kanban, gannt chart, SharePoint).
- Cultivating a culture of trust by leading from a posture of calmness, consistency, and the pursuit of clarity.
- Mitigate potential security risks and technical outages to provide high-availability resources to our employees and customers.
System Administrator (June 2018 - May 2023)
- Maintain, monitor and troubleshoot network-based services such as file, identity (Active-Directory, Entra ID), domain (DNS) and print management servers.
- Administer & License Microsoft 365 Products for a multi-campus organization with 1000+ employees. (Exchange, Teams, SharePoint, Office, Windows Enterprise)
- Deployed a multi-campus Microsoft Teams based phone system including conference rooms.
- Configure and maintain Microsoft Azure based services. (Azure Active Directory, Virtual Machines/Networks, Ect.)
- Configure and maintain DHCP, Group Policy, and VPN Appliances.
- Acquired knowledge of Cisco (Meraki) & VMware for administering HPE (Nimble) and Dell EMC Server Hardware.
- Image and Deploy Windows, Mac, and iOS software using modern means. (Microsoft Intune / Auto-Pilot)
- Developed a company-wide workflow and training program for communicating how to best utilize internal HRIS systems. (Microsoft Single Sign-On & Multi-Factor Authentication, UKG, Teams, Ect.)
- Contributed to a department wide migration of an Agile based SLA ticketing workflow utilizing kanban boards, gannt charting system, and shared calendars. (Help Desk, DevOps, Developers, Project Managers, and Leadership Team)
- Experience working with Large-Scale video production crews / broadcasting trucks.
- Provided expert level consultations on media services for content management (CMS) and live-streaming re-broadcasts (RTMP servers) on pay-per-view live streaming platform which reaches over 10,000+ subscribers.
- Install, deploy, and maintain end-to-end IP-based security surveillance system with over 100 cameras and 2 years of recording footage.
- Experience performing various hardware & electronic repairs on laptop & desktop workstations. (Dell, HP, Apple)
Audio-Visual Installer (2018)
Live Event Technician (2018)
Audio Visual Engineer (July 2017 - November 2017)
- Served organization as the technical liaison between leadership (owners & stakeholders) and contractors (design & construction) during the Audio-Visual installation phase of a $500,000,000 (1st ever billion dollar startup) construction project; building of one of the most technically advanced museums in the world.
- This project included documentation and alignment of AVIT systems across 12 different contracted projects happening simultaneously. Systems include networking, servers, building-automation, security, meeting-room technology, digital signage, audio, projection, and lighting (for exhibits, facilities, and special event venues).
Automation & Electronics Technician (November 2015 - July 2017)
- Provided Audio-Visual support, operation, training and leadership (Sound, Lighting, Projection, Media Servers, and Special Effects) for a 2000+ seat theatre possessing the second largest stage in North America, reaching an audience size of 650,000 people annually.
- Programmed, maintained, analyzed, and resolved troubleshooting requests through a ticketing system. (Atlassian Jira, Trello & JitBit)
- Designed and programmed user interfaces for automation systems and managed PC/Mac machine remotely throughout the facility.
- Handled installation and upkeep of computer hardware, software, media servers and audio-visual equipment.
- Edited Audio & Video for 3D Projection & LED Video Walls / Sign Boards.
Assistant Production Manager (Lighting) (January 2014 - November 2015)
Apprentice Audio-Visual Technician (December 2012 - December 2013)
Intern Media Director (May 2009 - December 2012)
- Coordinated and organized a scheduling system & training for multi-site (3 locations) church's Audio-Visual 60+ volunteers across 12 weekly events and services.
Assistant Technical Director (September 2008 - December 2012)
- Received professional training directly from lighting (ETC EOS Family) and audio (Allen & Health / Community) systems for 1,300 seat campus auditorium.
- Assisted with $1.5 million renovation (new seating, new projection / LED screen system, media system, audio, lighting, networking).
- Provided frequent training and documentation to staff of work-study students on annual basis.
- Led team meetings and oversaw calendar for event scheduling / determining if additional labor should be brought in for larger special events.
- Served as main technical liaison for live event producers, reviewing performance riders and organizing requirements.
- Provided assistance in installing and operating Audio-Visual equipment campus wide (Library, Other Performance Venues, Student Union, Basketball & Football Arena).
- This was in conjunction with my technical studies in the Theatre department.
- Southwest Baptist University B.A. · Communications (with focus on Speech, Education, and Technology) · December 2012
(Course of Study Included CIS-1103 Foundations of Computer Science, EDU-2823 Technology for Educators, THR-3011 Theatre Production, COM-3342 Media Production)
- Richmond R-XVI High-School · May 2008
Audio Volunteer for Worship Team
Lighting Volunteer / Consultant for Worship Team
Advisory Board Member - AVIT Consultant
Web / Media / Streaming / Live Event Consultant
INTJ - The Architect
Type C - Conscientious and Even-Tempered
- Connectedness
- Discipline
- Consistency
- Harmony
- Intellection