LTW 23/23 - Ticket Manager

Group elements

Name	Number	Email
João Alves	202108670	[email protected]
Eduardo Sousa	202103342	[email protected]
Pedro Oliveira	202000149	[email protected]

Database UML

Credentials (username / password / role)

• joaoalvesss / Batatacozida4 / admin
• phro / Brasilll6 / agent
• edsousa / Itsamemario7 / user

List of features

• Register new account
• Login and Logout
• Edit profile
• Client submit new ticket (optional department)
• Client list and tracking of tickets
• Client reply to ticket
• List tickets for department, agent, priority or status and sort options
• Agent change ticket department
• Agent assign a ticket to himself or someone else
• Agent change ticket status
• Agent manage FAQ and use it to answer tickets
• Admin able to promote to agent or admin
• Admin add new department, status and relevant entities
• Admin able to assign agent to department

Things used:

Security:

• XSS: yes
• CSRF: yes
• SQL using prepare/execute: yes
• Passwords: created and verified with php's password_hash and password_verify

Technologies:

• Separated logic/database/presentation: yes
• Semantic HTML tags: yes
• Responsive CSS: yes
• Javascript: yes
• Ajax: yes
• REST API: no
• Error/success messages: yes
• Forms don't lose data on error: no