Add SUPPORT template

.Rbuildignore

@@ -4,3 +4,4 @@
 ^.*\.bib$
 ^cran-comments\.md$
 ^revdep$
+^\.github$

.github/SUPPORT.md

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+# Getting help with nabor
+
+Thanks for using nabor. We're sorry you're having trouble, but
+we're here to help! To get help as quickly as possible, please read the following.
+
+## Search
+The first thing is to see if anyone has had your problem before:
+
+* Search the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user).
+* Search GitHub for [_issues_ with the nabor package](https://github.com/natverse/nabor/issues).
+* Search GitHub for [issues across the whole natverse](https://github.com/search?q=user%3Anatverse&type=Issues) in case 
+  the problem is with a related package. You can add your own terms to the search 
+  in the search box in the top left of that page.
+
+If that solves your problem, then great! 
+
+## Known Problems
+If you need more help with a known problem:
+
+* If you found a relevant thread on the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user):
+  please reply to that. 
+* If you found a GitHub issue:
+  please reply to that with more details (you'll need to a GitHub login) or just _like_ it to let us know you're having trouble too.
+* If you're not sure:
+  ask a new question on the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user)
+  linking to what you have found.
+
+
+## New Problems
+If it looks like a new problem then:
+
+* If you just have a question:
+  please ask the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user).
+* If you need to report a *new* bug:
+  please [file an issue](https://github.com/natverse/nabor/issues/new).
+* If you're not sure:
+  please just ask the [nat-user google group](https://groups.google.com/forum/#!forum/nat-user)! If your 
+  problem _is_ a bug or a feature request, you can easily return here and 
+  report it - and we may be able to point you to an existing report or workaround.
+
+## Good Questions and Bug Reports
+
+* Be specific
+* Include the code that triggered the problem
+* If at all possible, make a minimal **repr**oducible **ex**ample (a *reprex*)
+
+It will be much easier for us to help if we can run a *reprex* on 
+our own machine without your data. You might want to use sample data 
+from a nat package to help, or refer to publicly available data online.
+
+You can use the [reprex](https://reprex.tidyverse.org/) package to help 
+and read the [Get help!](https://www.tidyverse.org/help/)
+section of the tidyverse site for more information on this.
+
+*Thanks for your help!*