RingCentral-ZohoDesk-Twilio Integration Server

A Node.js backend service to seamlessly connect RingCentral, Zoho Desk, and Twilio. Automate customer support workflows by handling RingCentral event webhooks, creating/managing Zoho Desk tickets, and sending SMS notifications with Twilio. Designed for support teams to improve response times and unify communications from multiple platforms.

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Features

• Webhook Processing: Receives and processes RingCentral webhooks (e.g., missed calls, voicemails).
• Zoho Desk Integration: Automatically creates and manages tickets in Zoho Desk based on RingCentral events.
• Twilio SMS Notifications: Sends SMS alerts via Twilio for customer communications and ticketing events.
• Subscription Management: List, create, renew, update, and delete RingCentral webhook subscriptions.
• Secure Credentials Handling: Uses environment variables for API keys and tokens.
• Database Integration: Fetches and updates company-specific Zoho Desk configurations from a SQL database.

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Architecture

• Express.js server handles all API endpoints.
• RingCentral SDK for webhook subscription and event management.
• Zoho Desk API for ticket management.
• Twilio SDK for sending SMS notifications.
• MSSQL for storing and retrieving integration configs.

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Endpoints

Webhooks

• POST /api/webhook/send - Forward events to Zoho Desk server.
• POST /api/webhook - Receive and process webhooks from RingCentral.

RingCentral Subscriptions

• GET /api/subscription - List subscriptions.
• GET /api/subscription/:id - Get subscription by ID.
• POST /api/subscription - Create a new subscription.
• PUT /api/subscription/:id - Update a subscription.
• DELETE /api/subscription/:id - Delete a subscription.
• POST /api/subscription/:id/renew - Renew a subscription.

Zoho Desk Tickets

• GET /api/tickets - List Zoho Desk tickets.
• POST /api/tickets - Create a new Zoho Desk ticket.

Twilio Messaging

• POST /api/messages - Send SMS via Twilio.

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Environment Variables

Create a .env file at the project root with the following keys:

PORT=3000
COMPANY_ID=<your_company_id>
RC_SERVER_URL=<ringcentral_server_url>
RC_CLIENT_ID=<ringcentral_client_id>
RC_CLIENT_SECRET=<ringcentral_client_secret>
RC_JWT=<ringcentral_jwt_token>
ZOHO_SERVER_URL=<zoho_server_url>
DB_CONNECTION_STRING=<mssql_connection_string>
TWILIO_ACCOUNT_SID=<twilio_account_sid>
TWILIO_AUTH_TOKEN=<twilio_auth_token>
TWILIO_PHONE_NUMBER=<twilio_phone_number>

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Installation

git clone https://github.com/itsronalds/ringcentral-zohodesk-twilio-node-integration.git
cd ringcentral-zohodesk-twilio-node-integration
npm install
cp .env.example .env
# Update your environment variables in .env

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Running the Server

npm start

The server will start on the port specified in your .env file.

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Usage Example

When a missed call or voicemail event is received from RingCentral, the service:

1. Creates a corresponding ticket in Zoho Desk.
2. Sends a notification via Twilio to the relevant agent or customer.

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References

• RingCentral Webhook Quick Start
• RingCentral API Reference
• Twilio Node.js SDK
• Zoho Desk API Docs
• JavaScript Comments/JSDoc