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telephony channel for Copilot Studio via Azure Communication Services

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Telephony Channel for Copilot Studio via Azure Communication Services

Overview

Transform your Microsoft Copilot Studio agents into voice-capable assistants that can handle phone calls through Azure Communication Services. Enable natural voice conversations with AI using real-time speech transcription and synthesis.

Listen to Sample Call | Complete Documentation

Quick Start

New Users

Start here if you're new to the project:

  1. Understand the Project - Learn what this does and if it fits your needs

  2. Deploy to Azure - One-click Azure deployment with helping step-by-step kickstarter

  3. Release Package Quick Reference - Command-line deployment

Developers

Complete development workflow:

Key Features

  • Voice-enabled AI conversations through standard phone calls
  • Real-time speech transcription using Azure Cognitive Services
  • Natural text-to-speech responses with SSML support
  • Call transfer capabilities to human agents
  • Secure configuration with Azure Key Vault integration
  • Production monitoring with health checks and metrics
  • Cloud-native deployment on Azure Web Apps

Documentation

All detailed guides are in the Project Wiki:

Guide Purpose
Project Purpose Understand the solution and use cases
Quick Installation Deploy to Azure in minutes
Copilot Studio Integration Configure your bot agents
Azure Development Complete development workflow

Contributing

Contributions welcome! Please check our issues or reach out with ideas and PRs.

Acknowledgments

Built with Microsoft Azure Communication Services and Copilot Studio. Thanks to Microsoft engineering teams for excellent documentation and samples that made this integration possible.

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telephony channel for Copilot Studio via Azure Communication Services

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