Agent visible in agents management but there's no asset inventory

[Sophal-Cam]

Hi,

Good day!

The agents are visible in agents' management tab but there's no computer asset linked/inventory.

Here is some info:

GLPI 10.0.5
Plugin GLPI Inventory 1.0.6
GLPI Agent 1.4.
Here is the log issue I found in GLPI Agent Logfile
[Thu Dec 29 08:23:31 2022][info] target server0: server http://XX.XX.XX.XX/glpi/front/inventory.php
[Thu Dec 29 08:23:31 2022][info] sending contact request to server0
[Thu Dec 29 08:23:31 2022][info] sending prolog request to server0
[Thu Dec 29 08:23:31 2022][info] running task Deploy
[Thu Dec 29 08:23:31 2022][error] [http client] communication error: 400 Bad Request
[Thu Dec 29 08:23:31 2022][info] Deploy task not supported by server0
[Thu Dec 29 08:23:34 2022][info] running task Inventory
[Thu Dec 29 08:23:34 2022][info] New inventory from pc.domain.local-2022-12-28-17-09-06 for server0
[Thu Dec 29 08:24:33 2022][error] [http client] communication error: 500 Internal Server Error
[Thu Dec 29 08:24:35 2022][info] running task Collect
[Thu Dec 29 08:24:35 2022][error] [http client] communication error: 400 Bad Request
[Thu Dec 29 08:24:35 2022][info] Collect task not supported by server0
[Thu Dec 29 08:24:37 2022][info] target server0: next run: Fri Dec 30 07:40:46 2022 - http://XX.XX.XX.XX/glpi/front/inventory.php
[Thu Dec 29 08:24:37 2022][info] GLPI Agent memory usage: WSS=3211264 PFU=154832896

What's wrong with it? How will I be able to see the asset!

Thanks in advance! :)
Sophal

[g-bougard]

Hi @Sophal-Cam
you should probably enable debug=2 in registry and restart the service to check if something is wrong.
The [error] [http client] communication error: 500 Internal Server Error may mean something is not actually supported by native inventory.
You can eventually test with current nightly build: https://nightly.glpi-project.org/glpi-agent/
The nightly build has few update which can help understand what's going on with this http error 500.

[g-bougard]

Hi @Sophal-Cam
here this is just the normal log when the agent start. You have to force an inventory run or wait for to reach the point the agent contacts the server.

[Sophal-Cam]

Hi @g-bougard

glpi-agent.log

Here is logfile after force an inventory run.

Thanks
Sophal

[g-bougard]

I only see the same error. I think you have removed some lines, maybe too much. I don't see the server answer content.
Then you can try to generate an inventory and inject it this way:

glpi-inventory --json >inventory.json
glpi-injector -f inventory.json --verbose --debug -u http://xx.xx.xx.xx/glpi/front/inventory.php

You should run these commands from an administrative console and from the GLPI-Agent installation folder. Of course replace the url with your server url.
Then you should share all the output.

Alternatively, you also can monitor the files/_log/php-errors.log file on glpi server side to see if an error is logged by GLPI.

[Sophal-Cam]

Hello @g-bougard

Here is info I got.

And here is logfile I got
glpi-agent.log

Thanks
Sophal

[g-bougard]

Here "Unexpected empty server response" is clearly telling something goes wrong on server-side.
I can tell you this is not due to the inventory as I was able to import it in a test glpi.
Just a point, as you're using glpiinventory plugin you probably missed to follow that doc regarding your glpi-agent server url configuration: https://glpi-agent.readthedocs.io/en/latest/configuration.html#server

Anyway, you must investigate your GLPI server to find why it doesn't answer to glpi-agent. As I tell you before, take a look at the glpi server php-errors.log file.

P.S.: In your screenshot, I can see you trigerred an error related to batteries inventory. Feel free to open a specific issue for that.