Create Managing an Organization's Glific Account: Suspension and Dele…

docs/2. Onboarding/Managing an Organization's Glific Account: Suspension and Deletion.md

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+> ### **5 minute read                                                                                                                         `Beginner`**
+
+## Managing an Organization's Glific Account: Suspension and Deletion
+
+Organizations may need to suspend or permanently delete their Glific account due to program completion, strategic planning, or a temporary pause in operations. 
+
+This document outlines the implications, processes, and key requirements related to Suspension and Deletion modes on the Glific platform.
+
+## Suspension Mode:
+
+### What happens in Suspension Mode ?
+
+1) All existing flows and data remain intact.
+
+
+2) Access to the Glific platform will be restricted — no login, flow creation, or data usage is permitted.
+
+
+3) Data will continue to be accessible via BigQuery.
+
+
+4) Suspension incurs a maintenance charge of **₹1500 +taxes**  per month.
+
+
+5) Gupshup wallet balance will stay as it is.
+
+
+### How to request Suspension ?
+
+
+1) Notify the Glific Support Team on email [email protected] or raise a Support Ticket on [Discord Ngo support channel](https://discord.gg/gYHMRGQVpT) atleast 15 days prior to the desired suspension date.
+
+
+2) If the suspension information is not received in time, the system will mark the account for suspension from the following month, not the current one.
+
+### How to reactivate a suspended account ?
+
+1) The organization can request reactivation at any time by reaching out to the Glific Support team via email ([email protected] ) or raise a ticket on [Discord Ngo support channel](https://discord.gg/gYHMRGQVpT).
+
+
+2) The account will be reactivated upon getting the confirmation from the Glific Finance Team of clearing all the outstanding dues.
+
+
+
+
+## Deletion Mode:
+
+### What happens in Deletion Mode ?
+
+1) The Organisation account and all associated flows will be permanently deleted.
+
+
+2) Reactivation is not possible — the organization would need to create a new account and set up from scratch.
+
+
+### Process for account deletion 
+
+1) Drop an email to the Glific Support team on [email protected] or raise a ticket on [Discord Ngo support channel](https://discord.gg/gYHMRGQVpT) atleast 15 days prior to the desired deletion date.
+
+
+2) The Glific Team will schedule a call to understand the reason and explain the next steps.
+
+
+3) Ensure payment clearance for the Glific platform is complete.
+
+
+4) [Export the flows](https://glific.github.io/docs/docs/Product%20Features/Others/Import%20&%20Export%20Flows/#export-the-flow-from-existing-system) from the Glific Platform if needed.
+
+
+5) [Backup data from Big Query](https://glific.github.io/docs/docs/Product%20Features/Reporting%20&%20Dashboard/BigQuery%20Setup%20and%20link%20with%20Glific/#export-data-in-excel-format-from-google-bigquery)
+
+
+6) **Note:** Remaining Gupshup Wallet balance won’t be refundable as per Gupshup Policy. Please refer to this [documentation](https://glific.github.io/docs/docs/FAQ/Gupshup%20wallet%20balance%20and%20Usage/#gupshup-refund-policy) for more details on the Gupshup Refund Policy.
+
+
+**Important:**  [Email]([email protected]) or [Discord](https://discord.gg/gYHMRGQVpT) intimation for account suspension and deletion must also be provided to the **Glific Support Team** at least **15** days in advance.
+ If not, the account will remain **active**, and the regular subscription fee will be **charged** for the next month.
+
+
+
+