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Purchase a Support License

ericdrowell edited this page Apr 12, 2013 · 33 revisions

Is your company looking to get the most out of KineticJS? Do you have priority bug fixes or enhancements that need to be addressed as soon as possible? Purchasing a support license is a great way to get help directly from the source, while also ensuring that your enhancement request and bug reports are addressed before everyone else.

Basic Support $$

For $500 per developer per month, you'll be able to:

  • email me directly with questions and get a response within 48 hours (straight forward questions will usually be answered within 24 hours)
  • file priority enhancement requests and bug fixes that will usually make it to the following release (1-2 weeks)

Terms and Conditions

  • All queries will be made via email to the address that I provide. Due to an incredibly busy schedule, I'm not available for phone calls.
  • Full payment must be received before services are rendered. The license expires one month after payment is received.
  • If I do not reply within three days, I'll return the full fee for that month.
  • This license does not include debugging your code base. If however you have specific code questions, you can setup a jsfiddle demo and I can help you there.
  • I cannot guarantee that suggested bug fixes and enhancements will make it into the KineticJS codebase. For the most part, all bug fix requests, if valid, will be resolved and included with the next release. Enhancement requests are subject to the KineticJS Guiding Principles.

Enterprise Support $$$$

For $1,000 per developer per month, you'll be able to:

  • email me directly with questions and get a response within 24 hours (straight forward questions will usually be answered within 12 hours)
  • request patches for quick fixes
  • request beta versions of KineticJS before the official release date to get access to new features as soon as possible
  • file priority enhancement requests and bug fixes that will usually make it to the following release (1-2 weeks)
  • get help debbugging your codebase when appropriate

Terms and Conditions

  • All queries will be made via email to the address that I provide. Due to an incredibly busy schedule, I'm not available for phone calls.
  • Full payment must be received before services are rendered. The license expires one month after payment is received.
  • If I do not reply within 36 hours, I'll return the full fee for that month.
  • I cannot guarantee that suggested bug fixes and enhancements will make it into the KineticJS codebase. For the most part, all bug fix requests, if valid, will be resolved and included with the next release. Enhancement requests are subject to the KineticJS Guiding Principles.

Please contact me if you're interested!