Welcome to my personal site! I’m a analytics professional who turns data into clear, actionable stories. Here you’ll find interactive dashboards, code samples, and write‑ups that showcase my work in CX metrics, data engineering, and AI‑driven automation.
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End‑to‑End Analytics
From data ingestion (Spark SQL, dbt) to executive dashboards (Tableau, Power BI), I build pipelines that keep stakeholder reviews running smoothly. -
CX Metrics Expertise
I define and automate NPS, CSAT, churn and resolution‑time reporting—then partner with teams to act on what the numbers reveal. -
AI & Automation
Whether it’s a Python/OpenAI chatbot or an Airflow workflow, I leverage automation to free up analyst time and accelerate decision‑making.
Built a Spark SQL & Snowflake pipeline to process six months of ticket logs, then delivered a Tableau dashboard that drove a 20% ticket‑volume reduction.
Designed and analyzed Qualtrics surveys, joined responses with Google Analytics in Snowflake, and prioritized product enhancements that cut churn by 15%.
Developed a lightweight Python app using the OpenAI API to answer routine data questions, reducing manual report requests by 30%.
📂 Explore
- Dashboards: eeshwaribalusu
- Code Repos: GitHub projects
- Email: [email protected]
- LinkedIn: linkedin.com/in/eeshwarib23
Thanks for stopping by—feel free to explore and drop me a note!