Prompt Tweaking

ChatGPT/src/main/java/cloud/cleo/squareup/ChatGPTLambda.java

@@ -134,7 +134,7 @@ public LexV2Response handleRequest(LexV2Event lexRequest, Context cntxt) {
     }
 
     private LexV2Response processGPT(LexV2EventWrapper lexRequest) {
-        final var input = lexRequest.getInputTranscript();
+        var input = lexRequest.getInputTranscript();
         final var attrs = lexRequest.getSessionAttributes();
         // Will be phone if from SMS, Facebook the Page Scoped userID, Chime unique generated ID
         final var session_id = lexRequest.getSessionId();
@@ -164,8 +164,8 @@ private LexV2Response processGPT(LexV2EventWrapper lexRequest) {
                 return buildTerminatingResponse(lexRequest, "hangup_call", Map.of(), lexRequest.getLangString(GOODBYE));
             } else {
                 attrs.put("blankCounter", count.toString());
-                // If we get slience (timeout without speech), then we get empty string on the transcript
-                return buildResponse(lexRequest, lexRequest.getLangString(BLANK_RESPONSE));
+                // set the input as "blank" so GPT knows caller said nothing and may need suggestions
+                input = "blank";
             }
         } else {
             // The Input is not blank, so always put the counter back to zero
@@ -291,10 +291,10 @@ private LexV2Response processGPT(LexV2EventWrapper lexRequest) {
 
         // Since we have a general response, add message asking if there is anything else
         //  For voice it just seems more natural to always end with a question.
-        if (lexRequest.isVoice() && !botResponse.endsWith("?")) {
+        //if (lexRequest.isVoice() && !botResponse.endsWith("?")) {
             // If ends with question, then we don't need to further append question
-            botResponse = botResponse + lexRequest.getLangString(ANYTHING_ELSE);
-        }
+            //botResponse = botResponse + lexRequest.getLangString(ANYTHING_ELSE);
+        //}
 
         if (session_new && lexRequest.isFacebook()) {
             // If this a new Session send back a Welcome card for Facebook Channel

ChatGPT/src/main/java/cloud/cleo/squareup/ChatGPTSessionState.java

@@ -104,7 +104,7 @@ public ChatGPTSessionState(LexV2EventWrapper lexRequest) {
                 switch (lexRequest.getChannelPlatform()) {
                     case FACEBOOK -> {
                         // Don't need very short or char limit, but we don't want to output a book either
-                        sb.append("I am interacting via Facebook Messenger.  Please keep answers short and concise.  ");
+                        sb.append("I am interacting via Facebook Messenger.  Please keep answers concise.  ");
                     }
                     case TWILIO -> {
                         // Try and keep SMS segements down, hence the "very" short reference and character preference
@@ -125,9 +125,16 @@ public ChatGPTSessionState(LexV2EventWrapper lexRequest) {
             case SPEECH, DTMF -> {
                 sb.append("I am interacting with speech via a telephone interface.  please keep answers short and concise.  ");
 
+                // Blank input, meaning silienece timeout which is a speech only thing
+                sb.append("When the prompt is exactly blank, this means the caller did not say anything, so try and engage in conversation and also suggest ")
+                        .append("queries the caller might be interested in (Hours,Location,Product Search,Language Chnage, etc.).  ");
+
                 // Hangup
                 sb.append("When the caller indicates they are done with the conversation, execute the ").append(HANGUP_FUNCTION_NAME).append(" function.  ");
 
+                // Always answer with a question to illicit the next repsonse, this makes the voice interaction more natural
+                sb.append("When responding always end the response with a question to illicit the next input since we are interacting via telephone.  ");
+
                 // Speech Languages and switching between them at any time
                 sb.append("If the caller wants to interact in ")
                         .append(Arrays.stream(Language.values()).map(Language::toString).collect(Collectors.joining(" or ")))

ChimeSMA/src/main/java/cloud/cleo/chimesma/squareup/ChimeSMA.java

@@ -79,7 +79,7 @@ public static Action getMainMenu() {
         final var lexBotEN = StartBotConversationAction.builder()
                 .withDescription("ChatGPT English")
                 .withLocale(Locale.forLanguageTag("en-US"))
-                .withContent("You can ask about our products, hours, location, or speak to one of our team members. Tell us how we can help today?")
+                .withContent("Tell us how we can help today?")
                 .withSessionAttributesF(attributesFunction)
                 .build();
         botLangMap.put(Language.English, lexBotEN);