feat: add article resolving-deepgram-billing-discrepancies

articles/en/community/resolving-deepgram-billing-discrepancies-1370811158298103983.md

@@ -0,0 +1,31 @@
+# Resolving Deepgram Billing Rate Discrepancies for Enterprise Users
+
+If you're an enterprise user of Deepgram and have arranged for specific billing rates, ensuring that these are correctly applied is crucial. Sometimes, despite signing agreements or forms to update these rates, discrepancies can occur, such as being charged at standard pay-as-you-go (PAYG) rates instead of the agreed rates.
+
+## Confirming Billing Rate Changes
+
+1. **Communication Verification:** Ensure that your agreement or form submission with the Deepgram customer success manager has been properly recorded.
+
+2. **Project Identification:** Identify the project ID affected by these billing rates. Sharing this with Deepgram support can facilitate quicker resolution.
+
+3. **Internal Follow-Up:** Utilize internal communication channels, such as email threads or updates from your Deepgram point of contact to address and monitor the progress of these changes.
+
+4. **Responsive Action:** If there is an active issue, Deepgram typically initiates direct follow-ups through email or other correspondence mechanisms to ensure resolution.
+
+## Resolving Issues & Preventing Future Discrepancies
+
+- **Regular Account Review:** Periodically review your billing statements for discrepancies. If unexpected charges appear, proactively reach out to your dedicated support representative.
+
+- **Document Reference:** Maintain records of your contractual agreements and discussions with the Deepgram team regarding your billing rates.
+
+- **Clear Communication:** Use clear internal notes or memos to ensure all stakeholders within your organization are aware of the agreed billing terms and contact points for issue resolution.
+
+If issues persist or the system behavior seems inconsistent, reach out to your Deepgram support representative (if you have one) or visit our community for assistance: [https://discord.gg/deepgram](https://discord.gg/deepgram)
+
+## Conclusion
+
+Efficiently managing your billing arrangements with Deepgram ensures that you receive the expected benefits of your enterprise agreements. Clear communication and immediate action on discrepancies can mitigate any potential risks of unexpected billing.
+
+### References
+- [Deepgram Discord Community](https://discord.gg/deepgram)
+- [Deepgram Pricing Documentation](https://deepgram.com/pricing)