A complete end-to-end HelpDesk system for institutes; allowing both students and faculty to act as users while utilizing dynamic categories/subcategories, SLAs, assignees, etc. Build with Python using the Sanic Framework.
⚠️ Note: This repository has been archived and will no longer receive updates. For further information on the project's status and brand identity, please refer to the organization's README.
This project started off as a complete HelpDesk system specifically for the T.A. Pai Institute of Management, Bengaluru. Unfortunately, due to resource constraints and policy conflicts from the Manipal Academy of Higher Education, the student project was archived with the hard work of the team members left undeployed.
While we work towards more generic solutions that can be adopted by other communities, this repository has been transferred to YCN (our other project) and archived for documentation purposes. For more information on the state of the project, please refer to the organization's README.
Details about the UI and demo can be found in the Helpdesk Frontend repository.
All core config. values of the HelpDesk system exist as enviroment variables, a sample ENV file can be found at .env-example.
The database schema for the HelpDesk system can be visualized using the following diagram:
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Install the dependency manager:
pip install poetry
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Install the dependencies:
poetry install
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Configure the environment variables:
cp .env-example .env
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Generate an RSA keypair:
openssl genrsa -out private.pem 2048 openssl rsa -in private.pem -pubout -out public.pem
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Run the development server:
poetry run task server
The project is now ready for development!