How to use ChatGPT API to build a chatbot service to handle and answer support requests

Exciting news! OpenAI just released the ChatGPT API, here's how you can build yourself a chatbot service that answers support requests for your app or SaaS.

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Outline

1. Get OpenAI API key

2. Create FAQ data

3. Check the training data

4. Create a new prompt

5. Test the model on a new prompt

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Here's what we'll use:

1. OpenAI API 🤖

2. Python 🐍

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Detailed walkthrough

Read blog post for a detailed walkthrough: https://norahsakal.com/blog/chatgpt-support-requests

Troubleshooting

attributeError: module 'openai' has no attribute 'ChatCompletion'

This probably means that the version of your Python client library for the OpenAI API is lower than 0.27.0.

Run pip install openai --upgrade in your terminal for the latest version and make sure it is at least 0.27.0:

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InvalidRequestError: This model's maximum context length is 4096 tokens

This indicates that the input message_object sent to the ChatGPT API has exceeded the maximum allowed length of 4096 tokens.

You will need to shorten the length of your messages to resolve the issue: