Rock Issue Guidelines

Inspired by Steve Klabnik's blog post 'How to be an open source gardener'

Here are our canned responses for dealing with misplaced, stale or other scenarios involving the Issues system.

Is the issue a feature request?

Thanks for taking the time to use Rock and for your idea to make it better. This issue system is used strictly for tracking bugs. We have a spot dedicated to great ideas like yours though. You can submit them here: Idea Little Black Book (www.rockrms.com/Rock/Ideas)

Label as "Enhancement". Copy, paste, then close issue.

Is the issue a request for help?

Rock can solve a lot of problems at your organization, but it might take awhile to get the hang of it. We'd love to help you work through this request, but this issue system is only used for tracking bugs. If your question isn't covered in one of our Getting Started Guides (www.rockrms.com/Rock/Learn), you can post it on our Q&A page (www.rockrms.com/Rock/Ask) for best results.

Copy, paste, then close issue.

Was this issue for an older version of Rock than is currently supported?

Hmmm, it looks like this reported issue is for an older version of Rock. Can anyone else confirm that this is happening in the current version? If no one is able to confirm this within two weeks, we'll close this issue. In the meantime, you might try installing the latest update (found under Admin Tools > General Settings > Rock Update) and checking to see if you are still having this issue.

Copy, paste as comment. Wait two weeks, if no feedback close issue.

Did this issue provide enough information to reproduce the error?

Ouch! Unfortunately this is difficult for us to reproduce without some good details. Can you provide some clear instructions or steps we can take to reproduce the problem?

Copy, paste as comment. Wait two weeks and if no feedback close issue with this comment:

We're sorry about this and would love to help further, but we're just not able to successfully reproduce this issue without more details. Feel free to reopen this issue with more details if you happen to figure out how to reproduce it.

Copy, paste, close.

None of the above, and we can reproduce this issue?

Label as "Confirmed" and if you know who should be assigned, go ahead and assign it to them.