Changes to FAQ

[WorldLanguages]

In progress

Goals of this PR:

• Avoid including information that is already found in other places, and may change in the future. For example, I almost forgot there's a question about security vulnerabilities! We should not include the email right in the FAQ, because if we change it in the future, we might forget to change it here too.
• Using some Google Search Console information, I've found phrases that are typically searched by users, such as "is scratch addons free", "are scratch addons allowed", "is scratch addons made by scratch", "is scratch addons free", and "scratch addons unblocked". I think we could try our best to summarize the answers and get Google to show a "featured snippet" which will be useful for users asking Google these questions.
• Technical questions do not belong on the FAQ. My intention is to have this FAQ be exclusively for end-users. If there's not enough consensus about this change, we should at least try to rephrase these 2 year old questions and answers.

[WorldLanguages]

Fun fact: many people search on Google for what the "mod" block does on Scratch :P

[WorldLanguages]

Google also gets this one wrong:

[Hans5958]

Technical questions do not belong on the FAQ. My intention is to have this FAQ be exclusively for end-users.

I beg to differ. I still think this is still useful for some people who want to know what they do, without going too deep to the tech side. Thing is, you should also remove the contributing questions if you want it to be "end-user", which, again, I don't think that's how it should go.

[Hans5958]

If we somehow can add more questions (e.g. #274), then I would appreciate it.

[WorldLanguages]

you should also remove the contributing questions if you want it to be "end-user"

Contributing by translating and sending feedback is typical for the average end-user. Contributing through source code is not.

Still, I think I agree with what you said. We can explain some technical aspects without going too deeply.

[cobaltt7]

I prefer "nobody" over "no one" but that's more of a personal preference

[WorldLanguages]

Controversial. I suggest you open a new PR after this one gets merged if you think it's worth it.

[Samq64]

ScratchAddons/ScratchAddons#5289 (comment)

One of the first proposed solutions was to try restarting the browser. Try typing chrome://restart into the address bar and see if that solves the issue.

Could an FAQ for the extension crashing be added with that as a possible solution?

[WorldLanguages]

Could an FAQ for the extension crashing be added with that as a possible solution?

It would be better if we handled background errors properly instead - see #5306
We could recommend the user to restart the browser in an upcoming error page

[Samq64]

I think there should be an FAQ for "Why don't I have the update yet?"

[Samq64]

Could ScratchTools be added to the incompatible list? It's reasonably popular at this point and I've seen bug report screenshots with it enabled.

[Secret-chest]

Could ScratchTools be added to the incompatible list? It's reasonably popular at this point and I've seen bug report screenshots with it enabled.

If you choose the right features it's OK.

[WorldLanguages]

I don't think we've ever mentioned in the FAQ that you don't need to do anything to get extension updates, browsers should handle it for you assuming you downloaded from the stores.
But we could mention how to force the update checking in chrome://extensions