fix: add system prompt to zendesk rag (#3604)

# Description Add System prompt to zendesk rag fix: ENT-673
QuivrHQ · Feb 27, 2025 · 501783b · 501783b
1 parent bc6d75d
commit 501783b
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diff --git a/core/quivr_core/rag/prompts.py b/core/quivr_core/rag/prompts.py
@@ -280,6 +280,10 @@ def _define_custom_prompts() -> CustomPromptsDict:
     {similar_tickets}
     -------------------------------------
 
+    ------ Current Ticket History ------
+    {system_prompt}
+    -------------------------------------
+
     ------ Client Query ------
     {client_query}
     --------------------------

diff --git a/core/quivr_core/rag/quivr_rag_langgraph.py b/core/quivr_core/rag/quivr_rag_langgraph.py
@@ -913,6 +913,9 @@ def generate_zendesk_rag(self, state: AgentState) -> AgentState:
         inputs = {
             "similar_tickets": docs,
             "client_query": user_task,
+            "system_prompt": self.retrieval_config.prompt
+            if self.retrieval_config.prompt
+            else "",
         }
 
         msg = custom_prompts.ZENDESK_TEMPLATE_PROMPT.format(**inputs)