Update objectives.mdx

contents/teams/customer-comms/objectives.mdx

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-Make sure customers have the information they need to be successful with PostHog and deliver it in a way which sparks joy.
-
 ### Improve our SLA achievement without causing a CSAT catastrophe (Ben & Ben)
 - **Rationale:** Business as usual = A good start
 - **What we'll ship:** Issue coming soon
 - **We'll know we're successful when:** We're regularly hitting 90% SLA achievement for Normal+ prio tickets. CSAT doesn't fall below 80%.
 
 ### Make everyone a subject matter expert as part of their onboarding (Abigail)
-​​- **Rationale:** More experts = fewer escalations
+- **Rationale:** More experts = fewer escalations
 - **What we'll ship:** Issue coming soon
 - **We'll know we're successful when:** Everyone is an expert in something and we have a playbook for learning when we hire next.
 
 ### Support users outside of Zendesk (Steven)
-​​- **Rationale:** Other communities = good word of mouth
+- **Rationale:** Other communities = good word of mouth
 - **What we'll ship:** Issue coming soon
 - **We'll know we're successful when:** We know if a community focus is worth it and we more regularly see users helping each other. 
 
 ### Centralize and improve all email comms (Joe)
-​​- **Rationale:** Better processes = Easier messaging beta
+- **Rationale:** Better processes = Easier messaging beta
 - **What we'll ship:** [See issue.](https://github.com/PostHog/meta/issues/243)
 - **We'll know we're successful when:** We have all emails coming from C.io, campaign metrics generally improve, messaging beta goes well.