RT already got a way to see recently viewed tickets. However, it's buried underneath three main menu levels and easy to miss.
This extension provides a simple portlet that looks no other than any other ticket-list portlet. But it moves the ticket listing from the mentioned main menu to a more visible and accessible location on "RT at a glance".
No configuration required.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018 by NETWAYS GmbH [email protected].
For bugs and feature requests please head over to our issue tracker. You may also send us an email to [email protected] for general questions or to get technical support.
- RT 4.4.2
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/netways/rt-extension-historycomponent
Tarball download:
cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-historycomponent/archive/master.zip
unzip master.zip
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Extension::HistoryComponent');
Clear your mason cache:
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver.