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Specify action to take when agent becomes unresponsive #4765

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8cd1647
Specify action to take when agent becomes unresponsive
iye-ms Apr 14, 2025
a25242b
Update date and fix unresponsive agent instructions
Erikre Apr 14, 2025
92d338c
Fix grammar in troubleshooting instructions
Erikre Apr 14, 2025
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8 changes: 5 additions & 3 deletions intune/intune-service/apps/lob-apps-macos-agent.md
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Expand Up @@ -8,7 +8,7 @@ keywords:
author: Erikre
ms.author: erikre
manager: dougeby
ms.date: 07/12/2024
ms.date: 04/14/2025
ms.topic: how-to
ms.service: microsoft-intune
ms.subservice: apps
Expand Down Expand Up @@ -52,11 +52,13 @@ The Microsoft Intune management agent is necessary to be installed on managed ma

On a managed Mac that has the agent installed, open **Company Portal**, select the local device, select **Check status**. This initiates an MDM check-in as well as an agent check-in.

Alternatively, open **Terminal**, run the `sudo killall IntuneMdmAgent` command to terminate the `IntuneMdmAgent` process. The `IntuneMdmAgent` process restarts immediately, which will initiate a check-in with Intune.

> [!NOTE]
> The **Sync** action for devices in Microsoft Intune admin center initiates an MDM check-in and does not force an agent check-in.

## How to fix the agent when it has become unresponsive?

When the agent is unresponsive, you can fix it by opening the **Terminal**, and then run the `sudo killall IntuneMdmAgent` command to terminate the `IntuneMdmAgent` process. The `IntuneMdmAgent` process restarts immediately, which will initiate a check-in with Intune.

## When is the agent removed?

There are several conditions that can cause the agent to be removed from the device such as:
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