docs(credits): document expiry, subscriptions, budgets, alerts and the Credits screen - #3457
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…e Credits screen The page covered per-feature credit rates but not how the credit system itself behaves, which is where most support questions land. Adds: - How credits are charged: metering, the hold-then-settle lifecycle, and why a run is refused before it starts - Ways to get credits: dated batches, top-ups, requesting credits - When credits expire: per credit type, burn order (soonest-expiring first), and what a cancellation or plan change removes - How subscriptions grant credits: monthly vs annual (annual is delivered as twelve monthly instalments, not up front) - Dividing credits between sub-organizations and groups: budgets that move credits vs budgets that only cap spend - Credit usage limits and alerts: which limits warn and which block, the daily cap, percentage semantics, recipients and email frequency - Reading the Credits screen: what each card counts and over what window - Transactions: columns, filters and the CSV export Corrects the expiry FAQ: purchased credit packs are valid for one year, not indefinitely, and complimentary grants do not reset on the first of the calendar month. Per-feature rate tables are unchanged. static/docs copy regenerated via scripts/generate-static-md.js. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Both purchase links went to /billing/subscriptions?addCredits=true. Credits now have their own screen, so send people straight there: https://billing.lambdatest.com/billing/credits Covers the "Upgrade / Buy Credits" link and the matching FAQ link, which pointed at the same URL. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Adds five product screenshots alongside the sections that describe them: the Credits overview, the Budgets list, the sub-organization and group budget panels, and the Alerts screen. The two budget panels sit together so their wording — "reserves credits from the root balance" vs "credits stay in your org balance" — can be compared side by side. Names and email addresses in the Top 10 Credit Users and Manage Recipients tables were replaced with example.com sample data before committing; no real account details are included. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The budget screenshots showed real sub-organization names, the group name, and the selected values in the Sub-Organization and Group dropdowns. Replaced with neutral sample data (Acme Retail, Acme Payments, Acme Logistics, QA, qa_dev) drawn in the original font and colours so the screens still read as genuine product UI. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
- Annual plan row now reads "11 further monthly instalments" - Removes the tip stating that the lowest limit applies when budgets overlap Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The three remaining columns carry the decision the reader needs — whether each alert emails and whether it stops usage. What the threshold is measured against is already covered in the percentages section below. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The Alerts screen exposes only the warn threshold, the block threshold and expiry alerts — there is no daily cap for an admin to configure, so documenting one described a control that does not exist in the product. Removes all seven references: the table row, the run-refused list, the blocks-vs-warns bullet, the resume line, the 00:00 UTC note, the percentage rule and the email-frequency row. The percentages section is now prose, since only balance thresholds remain. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The heading described the layout rather than the content, which also made it brittle if the card count ever changes. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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Updates Credits Usage & Management.
Why
The page documents per-feature credit rates well, but not how the credit system itself behaves — expiry, plan grants, budgets, what actually blocks usage, or how to read the Credits screen. That is where most credit questions land.
What's added
quantity × rate), the hold-then-settle lifecycle, and when a run is refused before it startsOne correction
The expiry FAQ said purchased credits "do not expire" and complimentary credits "get reset at the beginning of each month." Both are inaccurate — purchased packs are valid for one year, and complimentary grants do not reset on the first of the calendar month. The FAQ now points at the new expiry section.
Unchanged
All per-feature rate tables — SmartUI, AI Test Case Generator, Conversational Layer, Test Case Deduplication, KaneAI authoring and real-device categories — are untouched, as are the commercial claims in Who gets credits?.
Notes
static/docs/credits-management.mdregenerated withscripts/generate-static-md.js; no other generated file is included in this PR.