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@GenesysCloudBlueprints

Genesys Cloud Blueprints

Source projects for blueprints found on the Genesys Cloud Developer Center

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  1. cx-as-code-cicd-gitactions-blueprint cx-as-code-cicd-gitactions-blueprint Public

    This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline

    Python 14 21

  2. audioconnector-server-reference-implementation audioconnector-server-reference-implementation Public

    This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.

    TypeScript 9 4

  3. bot-connector-for-ms-power-virtual-agent bot-connector-for-ms-power-virtual-agent Public

    This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

    Python 7 5

  4. agent-monitoring-app-blueprint agent-monitoring-app-blueprint Public

    Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

    Vue 6 12

  5. automated-callback-blueprint automated-callback-blueprint Public

    Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

    PowerShell 5 17

  6. microsoft-teams-blueprint microsoft-teams-blueprint Public

    Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

    5 7

Repositories

Showing 10 of 89 repositories
  • workautomation-hubspot-ticketing-sample Public

    Blueprint for Genesys Cloud Work Automation integration with Hubspot Ticket

    GenesysCloudBlueprints/workautomation-hubspot-ticketing-sample’s past year of commit activity
    HCL 0 MIT 1 0 0 Updated Jan 17, 2025
  • process-participant-attributes-event-triggers-blueprint Public

    This Blueprint demonstrates how to save participant attributes to a third-party database through the use of event triggers

    GenesysCloudBlueprints/process-participant-attributes-event-triggers-blueprint’s past year of commit activity
    HCL 1 MIT 4 0 1 Updated Jan 17, 2025
  • org-chart-explorer Public

    An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data

    GenesysCloudBlueprints/org-chart-explorer’s past year of commit activity
    TypeScript 0 MIT 1 0 0 Updated Jan 17, 2025
  • microsoft-teams-blueprint Public

    Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

    GenesysCloudBlueprints/microsoft-teams-blueprint’s past year of commit activity
    5 MIT 7 1 1 Updated Jan 17, 2025
  • messenger-authentication-okta-integration-blueprint Public

    This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration

    GenesysCloudBlueprints/messenger-authentication-okta-integration-blueprint’s past year of commit activity
    1 MIT 9 0 2 Updated Jan 15, 2025
  • limitless-flows-blueprint Public Forked from LimitlessTech/Limitless-Flows-Blueprint

    This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.

    GenesysCloudBlueprints/limitless-flows-blueprint’s past year of commit activity
    0 MIT 6 0 1 Updated Jan 15, 2025
  • ionic-mobile-open-messaging-blueprint Public

    This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

    GenesysCloudBlueprints/ionic-mobile-open-messaging-blueprint’s past year of commit activity
    TypeScript 2 MIT 5 0 2 Updated Jan 15, 2025
  • genesyscloud-eventbridge-eventgrid-blueprint Public

    This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.

    GenesysCloudBlueprints/genesyscloud-eventbridge-eventgrid-blueprint’s past year of commit activity
    HCL 1 MIT 2 0 0 Updated Jan 14, 2025
  • genesys-cloud-event-streaming-blueprint Public

    This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.

    GenesysCloudBlueprints/genesys-cloud-event-streaming-blueprint’s past year of commit activity
    Java 3 MIT 1 0 0 Updated Jan 14, 2025
  • facebook-ivr-deflection-blueprint Public

    This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

    GenesysCloudBlueprints/facebook-ivr-deflection-blueprint’s past year of commit activity
    3 MIT 3 0 0 Updated Jan 14, 2025
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